Group Chats Guide

Everything you need to set up, run, and manage Group Chats and Activity Feedsβ€”start at the top and work down.

 Start Here: Choose the Right Tool

πŸ“„ Activity Feed vs. Group Chat
See how a bulletin-board style feed compares with a private group chat, what both support (polls, unread counts, Seen by), and how a feed can switch to the chat look.

πŸ“„ Notifications Groups vs. Group Chats
Know when to send a notification to a group and when to start a conversation in a group chat.

 Set Up Group Chats & Activity Feeds

πŸ“„ Creating a School-Wide Group Chat or Activity Feed
Create one space for the whole school, choose who can post, and subscribe all members so everyone gets notified.

πŸ“„ How to Set Up Classroom Activity Feed
Give each classroom its own feed for photos, PDFs, and polls, then add the families who belong to it.

πŸ“„ Setting Up Private Family or Staff Group Chats in Onespot
Create a members-only chat for one family or a staff team, so only the people you add can see it.

πŸ“„ How to Manage All Family Chats from One Screen
Set up a chat for each family and keep them all on one staff-only screen, so teachers can find any family chat in a tap.

πŸ“„ Creating a Parent-Run Group Chat
Set up a class parent chat and make a parent rep its editor, so they can run it without admin access.

 Control Who Can See & Join

πŸ“„ Restricting Screens by Groups
Limit a chat or feed screen to certain account types or groups. Chat members always keep access.

πŸ“„ How Teachers/Admin Can Manually Add Parents to Chats
Add parents to a chat one by one, or subscribe all members at once.

πŸ“„ How to Make Someone an Editor of a Specific Screen or Chat
Let a teacher or staff member manage one chat or feed without giving them broader admin access.

πŸ“„ Granting Superpowers to Staff (Admin Only)
Give staff only the admin permissions they need. The All Members permission lets an admin see and manage every chat.

πŸ“„ Adding a New Screen to Members' Home Screens (and Notifying Users)
Put a new chat or feed on everyone's home screen and send a notification letting members know it's there.

 Oversee & Manage Chats

πŸ“„ How Admins Can See All Group Chats and Activity Feeds
Use the All Group Chats tab to see every chat and feed in your school, including ones you haven't joined and ones that are archived.

πŸ“„ Managing a Group Chat You Started
For chats started with New Chat: rename the chat, pin a message, choose what members can do, and add or remove members from Chat Info.

πŸ“„ Managing Your Parent Group Chat
A guide for chat editors: change a chat's settings from Chat Info, add or remove members, and leave the chat.

πŸ“„ How Members with Admin Superpowers Unsubscribe from Chat
Step out of a chat you don't need to follow and rejoin anytime from All Group Chats.

 Messages, Polls & Reactions

πŸ“„ How to Create and Use Polls in Group Chats and Activity Feeds
Ask a quick question, collect votes, and see results right in the chat or feed.

πŸ“„ How to Use Emoji & Vote Reactions in Group Chats and Activity Feeds
Choose Like, Emoji, Vote, or no reactions for each chat or feed.

πŸ“„ How to Edit a Message or Post
Fix a typo in your own message or post. Everyone sees an Edited label and can view the edit history.

πŸ“„ How to Delete Messages
See who can delete messages and posts, and when archiving a chat is the better choice.

πŸ“„ How to Download Images in Group Chats (Web)
Save a photo from a chat to your computer.

 Read Status & Unread Messages

πŸ“„ Seeing Who Has Read a Message in a Group Chat
See who has read each message, check how caught up every member is, and turn read status off for your app if you need to.

πŸ“„ Catching Up on Unread Messages in Group Chats
Spot chats with unread messages in your inbox and jump straight back to where you left off.

 Archive & Clean Up

πŸ“„ How to Archive or Unarchive a Group Chat
Close a chat that has run its course without deleting anything. Admins can bring it back with everyone in it.

πŸ“„ How to Delete a Screen
Remove a chat or feed screen. Its conversation is archived, so it can still be restored later.

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