Stripe Invoice Settings for Onespot

The Invoices page in Stripe controls how every invoice looks and gets paid, plus reminders and retries for one-time invoices and Billing Plan installments.

This guide covers the Billing > Invoices page in Stripe. For email notifications like failed payment and expiring card emails, see Stripe Email Settings for Onespot.

Heads up: This guide is for configuration purposes only and is not financial or legal advice.

Step 1: Get to the Right Place in Stripe

Log in to your Stripe Dashboard.
Click the gear icon (⚙️) in the top-right corner to open Settings.
Scroll down to Product settings and click Billing.
Click Invoices.

Step 2: Configure Invoice Settings

These can be set here, but also in Onespot:

Invoice Footer — a custom message that appears on all invoices
Default Payment Due — the number of days after an invoice is sent that payment is due
Tax ID — your organization's EIN or tax ID, displayed on all invoices

👉 See How to Add Your Tax ID on Invoices and Receipts.

Step 3: ⚠️ Important: Turn Off the Payment Page Link

Under Payment page, uncheck Include a link to a payment page in the invoice email.

Why this matters: If this is turned on, parents can pay directly from their email, bypassing the Onespot app entirely. That breaks how fees are structured and how payments get tied to the right child and family. Always keep this off so payments go through the app.

This only applies to new invoices going forward. Previously sent invoices will still have the payment link.

👉 See Turn Off Pay Online Links on Stripe Invoices (PDF & Email).

Step 4: Default Payment Methods

The Default payment methods section shows which payment method configuration your invoices use, and which payment methods are active in it. This isn't where you turn payment methods on or off.

Clicking Edit payment methods takes you to Settings > Payments > Payment methods, where you can:

⚠️ Turn off Link to avoid higher fees on bank payments. See How to Turn Off Stripe Link.
Turn off payment methods you don't want to accept, like credit cards. See How to Turn Off Payment Methods in Stripe.

Make sure to make these changes in both payment configurations:

✅ Default (Your account)

✅ Billing Payments (Onespot account)

Step 5: Reminders for One-Time Invoices and Billing Plan Installments

Under Reminders, turn on Send reminders if a one-off invoice hasn't been paid, then choose when each reminder goes out.

You can also send payment reminders to families directly from Onespot. See How to Send Invoice Payment Reminders.

Step 6: Retries for One-Time Invoices and Billing Plan Installments

Under Retries, you can have Stripe automatically retry failed payments on invoices set to Auto-charge. Invoices set to Send invoice aren't retried, so families pay again from the invoice in the app.

👉 See How Stripe Smart Retry Works.

Need help with the configuration?

If you'd like help with the configuration, add Onespot as an admin on your Stripe account and we can set it up for you. Just reach out, and we'll send you the email address to share access with.