Can I send an invoice to a parent without an app account?

Short Answer

No — you cannot send an invoice to a parent who does not have an app account yet.

Common Questions

Can I bill a parent who hasn’t joined the app?

No — the parent must have an app account first.

What if the parent hasn’t signed up yet?

You’ll need to ask them to create an account before sending the invoice.

Why this matters

Invoices in Onespot are designed to stay connected to your school’s system. This ensures:

• Payments are linked to the correct child in Transparent Classroom
• Parents receive app notifications about invoices
• Processing fees can be applied correctly

Can I send an invoice another way?

You may be able to send an invoice directly through Stripe, but we don’t recommend this because:

• It won’t connect to the child’s record in Transparent Classroom
• The parent won’t receive notifications in the app
• You won’t be able to pass on processing fees

What’s coming next

This is something we do have on our product roadmap for this year, and we’re actively working toward a better solution here.