How to Handle Multiple Account Types (A parent being a staff)

This guide helps schools using Onespot and Transparent Classroom manage users who are both parents and staff members. It outlines the best practices for setting up roles in Onespot and explains how Transparent Classroom handles these dual-role users. We’ll also walk you through your options and provide a simple recommendation based on your setup.

📘 Overview:

In some cases, a user at your school may be both a parent and a staff member (e.g., a teacher who also has children enrolled). This can raise questions about:

• What role should they have in Onespot
• How their roles are mapped to Transparent Classroom
• Whether they need separate accounts
• What they’ll see in the app and in TC

🔧 Recommendations:

Option 1: Have them join as Staff only

✅ Best for simplicity

If you assign them as staff in Onespot, they will still be able to see their child’s data in the Onespot app as long as TC recognizes them as a parent. No need for multiple account types in Onespot.

Option 2: Create a Parent + Staff account type

✅ Best for clear separation

Some schools prefer to create a separate hybrid account type (like “Parent/Staff”) in Onespot. This can help clarify user roles and content access if your school uses permission-based content or push notifications.

💡 Note: This does not affect what they see from Transparent Classroom. If TC sees them as both a parent and a staff member, they will have access to their child’s info, regardless of the mapping in Onespot.

🔄 How Transparent Classroom Works in This Case:

• TC allows a person to be both a parent and staff member, but they will need two separate emails/accounts:
  • Personal email for parent access
  • School email for staff access

• Mapping in Onespot does not change anything in TC.

  It simply controls what role the user joins as when signing up through Onespot.

• Once a user has joined TC and is recognized as a parent of a child, they’ll see the child’s data in Onespot, even if they joined as a staff member.

🤔 FAQs:

Q: Will staff mapped to TC as teachers lose parent access?

A: No. If they’re also listed as a parent in TC, they’ll still see their child’s data—even if they joined through Onespot as a staff member.

Q: Do I need to create two separate accounts in Onespot?

A: Not necessarily. In most cases, joining as staff is sufficient. But if you want clearer role-based access, a hybrid account type can help.

Q: Can a teacher use one email for both roles?

A: In TC, they'll need separate emails. In Onespot, you can create custom roles or just use staff.

📝 Final Notes:

This is a common situation for schools, and there’s no wrong way to handle it. The key is understanding how role mapping works between Onespot and Transparent Classroom — and making a decision that works best for your school's structure.