How to Download Your Invoices and Receipts
Does the Invoice PDF Show "Paid"?
The invoice PDF shows what you were charged, the billing period, and the due date — it doesn't display a "Paid" status. To show that a payment has been made, download the receipt instead.
- Invoice — shows the amount charged, the billing period, and the due date.
- Receipt — confirms a payment was made, showing the date paid, amount, and payment method.
If you need proof of payment — for your records, a reimbursement program, or a dependent care account — the receipt is the document to download.
How to Download an Invoice or Receipt
Step 1: Open your Payments Dashboard. In the app, tap the $ (dollar) icon in the top right corner.
Step 2: Open your Payment Profile. Tap Manage Payment Profile. This takes you to your secure Stripe billing page.
Step 3: Find your payment. Scroll down to Invoice History, where you'll see all of your invoices and their status (such as Paid, Due, or Past due). Tap the one you're looking for.
Step 4: Download what you need. On the payment screen, you'll see two options:
- Download Receipt — reflects a completed payment (date paid, amount, and payment method).
- Download Invoice — shows the charge details, billing period, and due date.
Don't See Your Payment or Its Status?
- If you just made a payment, try refreshing the page.
- Bank (ACH) payments can take a few business days to fully clear.
- If something still doesn't look right, reach out to your school, and they can confirm the payment status on their end.