How to Check Invoice Statuses

If you created an invoice for a parent, you can go to the Open Invoices section to check its status, view details, mark it as paid, or cancel it.

Where to go

1. Go to ⚡ Administrative Superpowers
2. Select Onespot Payments
3. Open Billing - payments, invoices, subscriptions
4. Click View Open Invoices

What you’ll see

On the Open Invoices page, there are two main sections:

1. Flagged Payments (top section)

• Shows payment activity with issues or statuses (e.g. incomplete, failed, canceled, succeeded)
• Displays a table with:
  • Date
  • Status
  • Parent email
  • Amount
• You can:
  • Filter by amount, email, date, status, or payment method
  • Apply or reset filters
  • Export the data if needed

2. Open Invoices (main section)

• Shows your total outstanding balance at the top
• Below that is a list of all invoices that are still unpaid or overdue

Each invoice includes:

• Parent name and email
• Child linked to the invoice
• Amount
• Date created
• Status label (e.g. Invoice sent or Overdue)

What you can do with an invoice

1. Click on an invoice to open it.
2. Review the invoice details
3. Choose an action

You can:

• Mark it as paid
• Cancel the invoice
• View invoice details (amount, due date, items)
• Access the invoice or Stripe link if needed

Good to know

• Invoice sent / Open → waiting for parent payment
• Overdue → past due and still unpaid