How to Cancel an Invoice in Onespot
If you need to cancel an unpaid invoice in Onespot, you can do this in just a few clicks.
Option 1: Cancel an Open Invoice
Follow these steps to cancel an unpaid invoice from the Billing dashboard.
Step 1: Open Administrative Superpowers
-
Click the ⚡ lightning bolt icon in the app.
This opens your Administrative Superpowers panel.
- Under Onespot Payments, click Billing – payments, invoices, subscriptions.
Step 2: Go to Open Invoices
- On the Billing dashboard, locate the View Open Invoices.
- Click View Open Invoices.
You will now see a list of all open (unpaid) invoices.
Step 3: Select the Invoice
- Find the invoice you want to cancel.
- Click directly on the invoice row (you’ll see the parent name, child's name, amount, and created date).
This opens the Invoice Details page.
Step 4: Scroll to the Bottom
- On the Invoice Details page, scroll all the way down.
- Click the red Cancel Invoice button.
Step 5: Confirm Cancellation
A confirmation popup will appear that says:
“Are you sure you want to cancel this invoice? This action cannot be undone.”
- Click Yes, Cancel Invoice to proceed.
- Or click No, Keep Invoice if you do not want to cancel it.
What Happens After You Cancel?
- The invoice status will no longer show as Open.
- The balance will be removed from Open Invoices.
- The parent will no longer see it as due.
⚠️ Note: You can only cancel unpaid invoices. Paid invoices must be refunded instead.
Option 2: Cancel an Invoice from a Child’s Account
This method is helpful if you are already working inside a specific student’s billing profile.
Step 1: Open Administrative Superpowers
- Click the ⚡ lightning bolt icon in the app.
- Under Onespot Payments, click Billing – payments, invoices, subscriptions.
Step 2: Select the Child’s Profile
Instead of clicking “View Open Invoices”:
- Locate the student in the Billing list.
- Click directly on the child’s profile photo.
This opens the Child Details page.
Step 3: Go to Invoices Due
- On the Child Details page, locate the Invoices Due section.
- Click on the invoice you want to cancel.
This will open the Invoice Details page for that specific invoice.
Step 4: Scroll Down to Cancel
- Scroll to the bottom of the Invoice Details page.
- Click the red Cancel Invoice button.
Step 5: Confirm Cancellation
A confirmation window will appear:
“Are you sure you want to cancel this invoice? This action cannot be undone.”
- Click Yes, Cancel Invoice to proceed.
- Click No, Keep Invoice if you do not want to cancel.
⚠️ Important: Subscription-Based Invoices
If an invoice was created from a subscription, you can cancel that individual invoice without canceling the subscription.
However, canceling the invoice does not stop the subscription itself.
- If you only want to remove that one invoice → You can cancel the invoice only.
- If you want to stop all future charges → You must also cancel the subscription.
As long as the subscription remains active, the system will continue generating new invoices automatically for future billing periods.
How to Cancel a Subscription
Follow these steps to fully stop recurring invoices:
Step 1: Go to Billing
- Click the ⚡ lightning bolt icon (Administrative Superpowers).
- Under Onespot Payments, click Billing – payments, invoices, subscriptions.
Step 2: Open Subscriptions
- On the Billing dashboard, click View Subscriptions.
This will open the Subscriptions page.
Step 3: Select the Subscription
- Click on the subscription you want to cancel.
This opens the Subscription Details page.
Step 4: Cancel the Subscription
- Scroll to the bottom of the Subscription Details page.
- Click Cancel Subscription.
Step 5: Confirm Cancellation
- Confirm the cancellation when prompted.
⚠️ Note: If you're unsure whether the invoice is tied to a subscription, check the invoice details before canceling.