Enable Reminders and Retries for One-Off Invoices (Stripe)

This setting comes directly from Stripe, which powers your invoicing and payments. It allows you to send reminders and retry failed payments for one-off invoices automatically.

Where to find this setting in Stripe

1. Go to Settings
2. Click Billing
3. Select Invoices
4. Scroll down to Reminders and retries

Turn on Invoice Reminders

1. Toggle “Send reminders if a one-off invoice hasn’t been paid” ON
2. Choose when to send reminders
3. Click + Add reminder to create additional reminders

You can schedule reminders:

• Before the due date
• On the due date
• After the due date (if unpaid)

How it works:

Stripe automatically sends email reminders to customers for unpaid invoices.

Enable Retries for Failed Payments

If you are charging a saved payment method (auto-collection):

Under Retries for failed card payments, select:

• Use Smart Retries (recommended), or
• Use custom retry schedule

How it works:

• Smart Retries uses Stripe’s system to retry payments at optimal times
• Custom retries lets you define fixed retry intervals

(Optional) Enable ACH Retries

Toggle Enable ACH Direct Debit retries ON (if using ACH)

Note: ACH retries are limited and depend on bank rules.

Save Your Settings

• Click Save in the bottom right corner